The Ashland Outdoor Store

Customer Service

Ordering & Shipping

We ship your order as soon as it is received. This is usually on the same day or the next business day.

Credit Card Charges

Your credit card is processed at the time we receive your order. If you would like to add to your order please call us as we do not have access to your credit card number. We can process your order over the phone and add the new items to your shipment quite easily.

Shipping Charges

Our automated checkout will display shipping costs.  If you have any questions regarding shipping costs or methods, please email us using the contact form, or call us at 541-488-1202.

Special Orders
It may be possible to Special Order an item that we do not normally carry. Please contact us via our email contact form or call us at 541-488-1202.

Out of Stock Items

Because we are a brick-and-mortar retailer, there may be a rare instance when we don't have your item in stock. Should we not have enough of an item on hand to fill your order, you will be informed as soon as possible.

 

Prices and availability are subject to change without notice.

Returns & Replacements

You may return items from our regular stock for in-store credit, exchange, or refund at any time. Please call us at 541-488-1202 and let us know how we can help make your return or exchange.

Privacy & Security

The Ashland Outdoor Store will not sell, trade or distribute any personal information that you may provide us during the process of using or purchasing products from this website.

Viewing Orders & Account Information

For both viewing your orders and updating your account information, it is necessary for you to log into your account. You may do this at any time by clicking the "My Account" link in the header of every page, or by clicking here. Once you have logged in, you may review your order history as well as update your contact information.

If you have forgotten your password, please click the link at the bottom of the log-in page and we will send you a new one.